Since we were being charged for one night and only staying for two, we decided to deal with it. The woman walked behind the desk, came back, and said there was nothing she or the manager (who I was not allowed to speak to) would do. I asked to speak to the manager directly, but I was told no (seriously). I asked to speak to a manger, but the desk employee said she would speak to a manger for me.

We actually tried to get a refund and go elsewhere, but when went to the front desk, we spoke to a woman who told us we would be charged for the first night’s stay and the corresponding “resort” fee - calling this place a resort is quite a stretch. The self check-in kiosks are a disaster, you will wait 30 minutes or more just to get on an elevator, and when you get to your room, you’ll wish you never checked in. From the minute you walk into the hotel, you can tell it’s not as pictured. We arrived Saturday and are checking out today.

Don't get sucked into this dirty, old hotel by a low rate. There are 100's of other options in Las Vegas. I hope to save you from a bad experience. It was very frustrating trying to use ride share from this location. You have to walk to a designated ride share area under the parking garage. Another negative is the Uber/Lyft situation. While the convenience of the promenade shops & restaurants was a positive, it was also a negative.this area is extremely crowded on the weekends. Ordered two alcoholic drinks at the pool bar and the tab was $54 !!! Are you kidding me? This is a low-end pool and property and they are pricing drinks like it's the Palazzo. The extremely loud rap and hip hop music with thumping bass was blasting all day Fri and Sat.

The hotel wants to pretend that this is a high class pool with very expensive fees for private areas. The casino and hallways reek of marijuana. The hallways are very dark with dimly lit light fixtures. The entire hotel and casino is very difficult to navigate. It's clunky, impersonal and not very welcoming. The check-in process is via self-service kiosk only. The bad: This is a very old property that was rebadged as a Caesar property. Housekeeping appeared to be friendly and did a nice job. The room, while average, was perfectly fine and the shower was decent. The good: The location is fairly good and adjacent to the Linq Promenade, which offers many shops and restaurants. Considering the vast array of hotels available in Las Vegas, I would never stay at this hotel again.

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